Accessibility

Accessible/ disabled seating is available on all levels of the arena and at all price levels. Tickets are available for purchase through the Center Ticket Office or Ticketmaster. When ordering accessible tickets, it is important to indicate that you require accessible seating so you can be properly seated.

CLICK HERE for details on buying accessible tickets via ticketmaster.

Service Animals as defined by the ADA are the only animals permitted in the Schottenstein Center. Guests with special seating or other accommodation needs are encouraged to contact the Guest Services Department prior to your visit at 614-688-3939.

Headsets and receivers for our multi-channel LPB Radio-Aide are available for most events free of charge at Guest Services located at Section 127 on the entry level. Guests will be required to leave valid identification such as a driver’s license as collateral.

The Schottenstein Center is committed to providing excellent customer service to all, regardless of ability.

Our Mission and Actions
Ensuring that our digital content and website is accessible is important to us. We use internationally recognized standards, the W3C Web Content Accessibility Guidelines (WCAG) 2.1 A + AA, as a guide to enhance the accessibility of our web pages, applications, PDFs, and multimedia assets.

To the best of our ability and resources, The Schottenstein Center has taken reasonable steps to design and develop our website and other digital assets so that they are accessible to everyone.

Having problems using this website? We can help.

If you use assistive technology and the format of any material on this website interferes with your ability to access information, please email us at schottensteincenter.com/contact-us

To assist us with a response, please indicate:

• the nature of your accessibility problem
• the preferred format in which you wish to receive the material
• the web address of the requested material, and
• your contact information

Regarding Third Party Sites:  This website may contain third party links or content. We cannot guarantee the accessibility of third-party websites or content and are not able to make accommodations on such websites. We encourage you to contact their customer service if assistance is needed.

The Schottenstein Center is equipped with elevators that access all public areas of the arena. If you require special assistance in reaching your seat, please contact Guest Services in advance or ask any Guest attendant during the event. Passenger elevators are located near seating sections 104, 118 & 127.

Interpreting service is provided free of charge for guests who have purchased valid tickets to any Schottenstein Center event. The Schottenstein Center will insure access to seats with a reasonable view of interpreters for guests that request interpretation services two weeks prior to the scheduled event.

Complete the Disability Needs Request form HERE.

DISABILITY PARKING is located in the Scarlet Lots along Borror Drive, adjacent to The Schottenstein Center. You must display a state-issued (any state) disability-parking hangtag and registration; the person who owns the placard must be in the vehicle to enter disability lots. 
 

We exceed ADA standards in the terms of the number of accessible parking spaces. Plan to arrive early.  If Scarlet Lot spaces fill, additional ADA spaces in the Buckeye Lots off Ackerman Road may be available.  A dedicated wheelchair accessible shuttle will bring you directly to and from the arena doors. When Buckeye Lot shuttles are operating, the ADA shuttle will run 2 hours prior to the event until 30 minutes after the event concludes.

You may be dropped off or picked up on Borror Drive.  Let the police officer or Traffic team know that you would like to make a drop off, and we will direct you.

RIDESHARE NOTE: For some events, a geofence will be enabled within the rideshare service app directing guests be picked up at St. John Arena. The geofence enables assistance with traffic flow and rider safety. This location may be challenging for guests with limited mobility. If you have a mobility concern and are in need of rideshare services, we recommend:

1. Place your order within the rideshare app like normal at the designated location. For Lyft users, you may be able to manually adjust the pick-up location back to Borror Drive by dragging the pin with your finger.
2. If you are unable to adjust the pick-up location and have placed an order, you can contact your rideshare service driver through the app and inform them that you have limited mobility and would like to be picked up on Borror Drive.
3. If you have having issues ordering a ride - reach out to a Guest Services staff member for assistance.

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VIEW MAP

All restrooms facilities at the Schottenstein Center are accessible. In addition, we have an available family/unisex restroom on the entry level across from section 124, convenient for disabled guests with opposite gender aides/companions or who need a bit more room.

Exchanges can be made to accommodate guests with disabilities. If a guest with a disability needs to exchange a conventional seat ticket for a ticket in an accessible area, the Schottenstein Center will make every effort to provide new tickets in the closest comparable accessible seating location. We encourage guests needing to make an exchange to do so prior to the event by contacting the Ticket Office during normal business hours at (800) GO-BUCKS.

If you are unable to make the exchange in person, please contact Guest Services prior to the event to make arrangements or during the event at the Main Guest Services desk at Section 127. Event day ADA ticket exchanges are based on seat availability on a “first come, first served” basis.

Tickets are available for purchase (unless not permitted by the tour) through the Center Ticket Office, TDD 614-292-6374 or Ticketmaster. Please indicate the need for visually-impaired or hearing-impaired seating to the ticket seller.

All guests, including those with disabilities, are welcome and encouraged to contact the Guest Services department via e-mail. Guests may also call Relay Ohio at 711 or their local TTY Relay Center. The Ohio or local Relay Center will then place the call to us and we will be happy to communicate through the relay service.

Wellness Room/ Nursing Mothers                                

A dedicated private Wellness Room for nursing mothers is available at Section 104 on the Entry Level Concourse.  Amenities include a refrigerator, microwave, sink, baby changing table and a television. Supplies are also available should you forget to bring a necessity. Ask a uniformed Guest Services Team Member about access.

Complimentary wheelchair escorts are available at any entry point. Upon your arrival to the arena, ask any of our uniformed staff and they will call for an escort. You do not need to make arrangements prior to your event. They will escort you as close as possible to your seat and will make arrangements to pick you up after the event. Please be aware that our escort staff will not remain with you during the event, nor will they allow you to remain in our wheelchair for the duration of the event. Guest Attendants will assist guests who wish to transfer to a seat from their personal wheelchair with storing of their wheelchair during the show.

Guests purchasing companion seats may purchase up to three additional seats in the same row with the accessible seat or as close as possible when those seats are not available. Additional seats may be purchased in the nearest available seating section based on availability. This policy may be adjusted when there is high demand. Tickets are sold on a first-come, first served basis and there is no guarantee that companion tickets will be available.